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Once money has been exchanged for an item, the sale is final. Resolve any questions or issues with the seller before you pay.When paying and getting items shipped through OfferUp’s system, you’ll be covered by OfferUp’s Buyer Protection program. By keeping your transaction inside OfferUp, and not using an external payment or shipping service, OfferUp can help protect you from fraud and theft.OfferUp will provide return instructions on approval, and the buyer will need to return the item accordingly. If approved, OfferUp will issue a refund up to the original price (including shipping costs) of the item sent to the original form of payment.
Are buyers protected on OfferUp?
When paying and getting items shipped through OfferUp’s system, you’ll be covered by OfferUp’s Buyer Protection program. By keeping your transaction inside OfferUp, and not using an external payment or shipping service, OfferUp can help protect you from fraud and theft.
Are there returns on OfferUp?
OfferUp will provide return instructions on approval, and the buyer will need to return the item accordingly. If approved, OfferUp will issue a refund up to the original price (including shipping costs) of the item sent to the original form of payment.
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Can you get scammed through OfferUp?
Some common OfferUp scams include: fake payments, fake mirror websites, fake accounts, demanding untraceable payment methods, code verification scams, and fake fees. We’ll cover them all below as well as some red flags that might help you identify them.
What happens if someone sells you a broken item on OfferUp?
If an item you bought through OfferUp was damaged during shipping, contact OfferUp using the Contact us button at the end of this article. Please select Submit a buyer protection claim in the form to direct your claim appropriately. Your transaction ID will be required to look up details about your purchase.
Does OfferUp have seller protection?
Sellers on OfferUp are not only protected by our policies and partnerships, but also by our world-class fraud detection, automation, machine learning, and data models that make OfferUp the simplest, most trusted way to buy and sell. OfferUp teams are working full time to block and mitigate fraudulent behavior.
Can you sue someone on OfferUp?
Can you be sued? Yes, anybody who can find a courthouse and pay a filing fee (or submit a proper pauper’s affidavit) can file suit.
What to do if a seller refuses to refund?
- Try to Work it Out with the Merchant First.
- Option 1: Request a Chargeback.
- Option 2: Consider Mediation.
- Option 3: Sue in Small Claims.
- Option 4: Pursue Consumer Arbitration.
- FairShake Can Help Make Arbitrating a Breeze.
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Can I decline a refund on OfferUp?
If you decline the refund request, the buyer will have another 2 days to file a claim with us. Note: As the seller, you will not receive payment while a claim is in progress.
What happens when you report someone on OfferUp?
When you report someone in the app, you’re reporting them to OfferUp. We might follow up with you if additional information is needed. If someone is bothering you, you can block them. You won’t receive further messages from them and any current message threads you have with them will also disappear.
How can you tell if someone is scamming you on OfferUp?
- The seller asks to be paid outside the OfferUp app. …
- The seller makes an offer for an item that seems too good to be true. …
- The buyer offers more than the listed price. …
- The seller claims to pay for shipping fees and wants to send you an invoice.
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How reliable is OfferUp?
While the OfferUp app is great for finding good deals on small to mid-size items like furniture or appliances, it may not be the best go-to place for vehicle buying/selling. OfferUp car scams abound. Scammers often pose as trustworthy buyers or sellers of big price items like cars.
Does OfferUp take a cut?
Sellers are required to pay a service fee when shipped items sell. The fee is either a minimum of $1.99, or 12.9% of the sale price. For more information on seller fees, see our Terms of Service.
Who pays for return shipping on OfferUp?
Buyers pay for the cost of shipping items. Note: Buyers can cancel an offer on a shipping item if the seller hasn’t accepted the offer. Once the seller accepts the offer, the buyer has committed to paying for the item. Buyers pay for the shipping label.
What happens if a seller doesn’t ship on OfferUp?
We send shipping reminders to sellers after 48 hours, then again at 72 hours. If the seller still doesn’t ship after 6 days, we cancel the purchase. Your money will be returned to you, however, it may take up to 5 business days for the funds to return to your account or card.
How do I know if an OfferUp seller is legit?
Report Suspicious Postings to OfferUp
If you see the same item posted more than once or spot anything else that indicates that a listing or seller isn’t on the up and up, contact OfferUp about it. This helps ensure that other buyers won’t be a victim of a scam.
Can a seller cancel an order on OfferUp?
If you’ve made a purchase using the Buy Now option, you will not be able to cancel the order. If a seller accepts your offer and you need to cancel, you’ll need to message them and ask them to cancel it voluntarily from their side.
How do you get your money from OfferUp?
- Ship: When you accept an offer, we’ll authorize the buyer’s payment and hold it until you ship. …
- Deliver: When the item gets there, buyers have 2 days to evaluate it before the sale is final. …
- Get paid: Your money will transfer to your deposit account within 5 business days.
In what circumstances can you insist on a refund?
You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. Check when you have to offer refunds and accept returns. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price.
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Can PayPal force a seller to refund?
If you receive something other than what you purchased, you may be able to get your money back from the seller. File a dispute with PayPal to have the seller make good on the transaction, and if the seller fails to do so, PayPal may refund your money. This protection is only available on tangible items.
What are my refund rights?
You can get a full refund within 30 days. This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.
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